Good clothes, brighter days, wherever you are.
Explore clothing, prints and everyday objects online, or pop into our Haggerston shop and say hello.
Good clothes, brighter days, wherever you are.
Explore clothing, prints and everyday objects online, or pop into our Haggerston shop and say hello.
Delivery & Returns
Standard UK delivery costs £4.95. Please allow approximately five working days from placing your order. Delivery times are estimates and may be affected by bank holidays or postal delays. We do not offer free postal delivery.
For questions about your order, email hello@thesteamroom.cleaning with your order number.
Choose “Collect from The Steam Room” at checkout to collect your order free of charge.
Please wait for confirmation that your order is ready before visiting. Bring your order confirmation when collecting from:
The Steam Room
230A Kingsland Road
London E2 8AX
If you change your mind, you can request a return within 28 days of receiving or collecting your order. Email hello@thesteamroom.cleaning with your order number and the items you wish to return, then send them back within 14 days of notifying us.
You are responsible for return postage for unwanted items. Please keep proof of postage.
Under our extended returns policy, items should be unused, unworn and unwashed, with original tags and packaging where possible. This does not restrict your legal right to inspect goods as you would in a shop.
Refunds will be made to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If you cancel your entire order under your statutory cancellation rights, we will also refund the standard delivery charge. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to inspect an item.
Please contact us if your item arrives faulty, damaged or different from what you ordered. We will arrange an appropriate remedy and cover reasonable return postage where required.
For most online purchases, you have a legal right to cancel within 14 days after receiving the goods and a further 14 days to send them back. Our extended returns policy is additional to these rights.
Nothing in this policy affects your statutory rights.
